P12-L02-Gold Testing-A Deeper Dive-Acid Test - PawnTrain.NET

Course Content

P01-Welcome To Pawntrain

How to get signed up, take quizzes, exams and make the most of your training investment.

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P01-L01-PawnTrain Introduction Session

P01-L01-Quiz-Log In

P01-L02-Getting To Know PawnTrain.NET The Dashboard

P01-L02-Quiz-Getting to know the PawnTrain.NET Dashboard

P01-L03-Viewing My Quiz Results

P01-L03-Important-Take This Quiz

P01-L04-What Is A Pawn Shop?

P01-L04-Quiz-What Is A Pawn

P01-L05-What Is A Pawn-Getting To Know Your Store

P01-L05-Quiz-What Is A Pawn Shop? Getting To Know Your Store

P01-L06-What Is A Pawn Shop? Loaning, Buying, Selling-Main Transactions Here

P01-L06-Quiz-What Is A Pawn Shop?-Loaning, Buying, Selling

Phase 01-What is a Pawn-Wrap Up

P02-Diamonds & Gold on the counter-Part A thru E with Quizzes, then an overall Quiz for this entire Level 02.

We will look at various ways of testing Gold & Diamonds. After each section A thru E, there is a Quiz. Then we will have a quiz that covers this entire Phase

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P02-L01-Diamond and Gold at the Counter

P02-L01-Quiz-Diamond & Gold On The Counter-Part A

P02-L02-Diamonds & Gold on the Counter-Loupe & Magnet

P02-L02-Quiz-Diamonds & Gold on the Counter-Part B-Loupe & Magnet

P02-L03-Diamonds & Gold on the Counter-Nitric Acid-03

P02-L03-Quiz-Diamond & Gold On The Counter

P02-L04-Diamonds & Gold On The Counter-KEE Tester

P02-L04-Quiz-Diamond & Gold On The Counter-KEE Tester

P02-L05-Diamonds & Gold on the Counter-Diamond Testing

P02-L05-Quiz-Diamond & Gold on the Counter-Diamond Testing

P02-Diamond & Gold At The Counter-Quiz For This Entire Session-1 thru 5

P03-L01-Is It A Buy?

Our goal is to learn if the customer wants to sell the item, or if they want a loan. This session walks you thru how to determine the customer's intentions.

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P03-L01-Is it a Buy?

P03-L01-Is It A Buy?-Quiz

P03-L02-Loan Standards

The fundamental session outlining the Key Steps constructed by Alan Nelson and PawnTrain.

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P03-L02-Loan Standards

P03-L02-Loan Standards Quiz

P03-L03-Sales Standards & Layaways-PHASE CERTIFICATION

Pawn Shop Key Steps to the Sales Standards and Layaways

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P03-L03-Sales Standards-01

P03-L03-Sales Standards Quiz

P03-L03-Layaway Program-02

P03-L03-Layaways-10/10/10-Quiz-PHASE CERTIFICATION

P03-L05-Phone Etiquette

P03-L05-Phone Etiquette Quiz

P03-L05-Phone Etiquette

Tips to make your phones a valuable sales, loan, and service tool.

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P03-L05-Phone Etiquette

P03-L06-Buy, Build, & Bump

Buy The Bottom, Build The Middle, and Bump The Top!

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P03-L06-Buy-Build-Bump

P-03-L06-Buy-Build-Bump Quiz

P04-Collateral Categorization-Grading Product A, B, C, D

Pawn Shops have every type of merchandise. Grading Product and Categorizing it helps our shop manage this large investment.

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P04-L01-Category A

P04-L01-Category A-Collateral Categorization Quiz

P04-L02-Category B

P04-L02-Category B-Collateral Categorization Quiz

P04-L03-Category C

P04-L03-Collateral Categorization Quiz

P04-L04-Category D

P04-L04-D-Collateral Categorization Quiz

P05-NEHA-PHASE CERTIFICATION-01, 02, 03

PawnTrain's exclusive NEHA program to help you build the loans correctly. There is 10-1 & 10-2 & 3-all covering NEHA with associated quizzes.

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P-05-L01-Quiz-NEHA

P05-L03-NEHA-PawnTrain NEHA Calculator Demonstration & Attachment-03

P-05-L02 & 03-Quiz-NEHA-PHASE CERTIFICATION

P06-Jewelry Requisites-Jewelry Value-Precious Metals

Learn about the jewelry basics, precious metals, non-precious metals and the things the jewelry is based upon. Part 1 of a 7 Series on Jewelry Specifically in our pawn Shop

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P06-L01-Jewelry Requisites-Overview & Precious Metals

P-06-L01-Jewelry Requisites-Jewelry Basics Quiz

P06-L02 & L03-Jewelry Requisites-Jewelry Sales

Selling Jewelry in our Pawn Shop.

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P06-L02-Jewelry Requisites-Jewelry Sales

P06-L03-Jewelry Requisites-Jewelry Sales

P06-L02 & L03-Jewelry Requisites: Jewelry Sales Quiz

P06-L04/05-Jewelry Requisites-Selling Rings In Our Pawn Shop

Learn about selling rings that we may have loaned on, purchased and how to sell them.

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P06-L04-Jewelry Requisites-Selling Rings In Our Pawn Shop-01

P06-L05-Jewelry Requisites-Selling Rings in Our Pawn Shop-02

P06-L05/05-Jewelry Requisites-Selling Rings In Our Pawn Shop Quiz

P06-L06/L07-Jewelry Requisites-Selling Necklaces, Bracelets, & More…

This session focuses on Jewelry and the many different styles we see in our pawn shop. Get to know the proper names and more....

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P06-L06-Jewelry Requisites-Selling Necklaces, Bracelets & More…..

P06-L07-Jewelry Requisites-Necklaces, Bracelets, Earrings & Pins-Product Knowledge Focus

P06-L06 & L07-Jewelry Requisites-Selling Necklaces and Bracelets Quiz

P06-L08-Jewelry Requisites-Designer, Branded, Estate, Custom, Unique Jewelry

Test your knowledge with this 20 question quiz. You get 3 tries and the passing score Is 70%.

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P06-L08-Jewelry Requisites-Designer, Branded, Custom-Estate Jewelry

P-06-L29-Quiz-Designer-Branded-Estate-Unique Jewelry

P06-L09/L10-Jewelry Requisites-Watches & Other Valuables in our Pawn Shop

Part 1 focuses on Watches in today's market. We will see Market Segments, how watches work, and movements such as mechanical and quarts.

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06-09-Jewelry Requisites-Watches & Other Valuables in our Pawn Shop-01

06-10-Jewelry Requisites-Watches & Other Valuables in our Pawn Shop-02

06-09 & 06-10-Jewelry Requisites-Watches & Giftware Quiz

P06-L11-Jewelry Requisites-Building Pawn Shop Jewelry Clients

There is a quiz at the end of this session. This is the final PawnTrain Jewelry Requisites training topic before you are ready to take the final exam. You don't have to take the final exam after this, but if you do, proceed to the bottom of the training list for Topic #500-Jewelry Requisites Final Exam. You get 1 chance to finish. A score of 75% or better is needed. There are 50 Single Choice questions.

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06-11-Jewelry Requisites-Building Pawn Shop Clientele-PHASE CERTIFICATION

06-11-Building Clientele Quiz-PHASE CERTIFICATION

P07-Diamond Requisites-Value of Diamonds

This multi part session continues from the Diamonds On The Counter training from earlier. It's a great first glance at the wonder world of natural Diamonds. Sessions following will dig deeper into the 4 C's & other Diamond Topics.

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P07-L-01-Diamond Requisites-Value-Clarity

P07-L02-Diamond Requisites-Value-Color

P07-L03-Diamond Requisites-Value-Cut

P07-L04-Diamond Requisites-Value-Carat Weight

P07-Diamond Requisites-Quiz-Overall Value of Diamonds

P08-Product Knowledge-TV & Laptops-PHASE CERTIFICATION

Learn about general topics here, then, in future sessions, we will learn about current televisions & Laptops that might come into our pawn shops soon.

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P08-L01-Product Knowledge-Televisions-

P08-L02-Product Knowledge-Televisions-Brands & Models-02

P08-L02-Product Knowledge-Televisions-Quiz-PHASE CERTIFICATION

P08-L03-Product Knowledge-Laptops-Overview

P08-L03-Product Knowledge-Laptop Overview Quiz

P09-Product Knowledge-Generators-Drills-Trimmers & Other Tools

Learn about Generators-Drills-Trimmers & Other Tools that come into our pawn shop.

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P09-01-Cordless Drills-12 Volt

P09-L01-Cordless Drills 12 Volt Quiz

P10-L01-Firearm Safety & Basics

Beginning Firearm Safety and a brief introduction to the 4473 in the pawn shop.

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P10-L01-Firearm Safety Basics

P10-L01-Firearm Safety Basics Quiz A

P10-L02-4473-Firearms Transactions Record

Learn how to complete the basic 4473 Firearm Transaction.

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P10-L02-4473 Firearms Transaction Record

P10-L02-4473 Quiz

P10-L03-Product Knowledge-Handguns

Let's look at some of the Top Movers. We will look at more down the road, but here are some that we see in the shops often.

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Product Knowledge-Handguns

P-10-L03-Product Knowledge-Handguns Quiz

P-10-L03-B-Product Knowledge-Handguns-Quiz B

P11-Using Google To Manage Reviews, Gain Customers, & More

Google Reviews are an industry standard in the Pawn Business. Customers use reviews to determine where to go to get a loan, but stuff, or just browse. Improve your Google Review presence by enacting some of the steps mentioned in this class.

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P11-L01-Using Google To Manage Reviews, Gain Customers, and More…

P-11-L01-Using Google To Manage Reviews-Quiz

P11-L02-Projecting Your Google Review Score

P11-L02-Quiz-Projecting Your Google Review Score

P11-L03-Social Media In Our Pawn Shop-Facebook

Learn basics of how to bring Social Media into your Pawn Shop. This introduction sets the groundwork for future sessions where we will use Social Media to drive business and gain customers. Facebook featured in this session.

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P11-L03-Social Media-Facebook

P-11-L03-Social Media In Our Pawn Shop Quiz

P12-L01-Gold Testing-A Deeper Dive-Loupe & Magnet

Let's take a deeper dive into Gold Testing. This is part 1 of a multi level series. Take the quiz afterwards, and move on to the next session.

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P12-L01-Gold Testing-A Deeper Dive-Loupe & Magnet

P12-L01-Gold Testing-A Deeper Dive Quiz-Loupe & Magnet

P12-L02-Gold Testing-A Deeper Dive-Acid Test

Let's work on practicing an Acid Test.

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P12-L02-Gold Testing-A Deeper Dive-Acid Test

P12-L02-Quiz-Gold Testing-A Deeper Dive-Acid Test

P12-L03-Gold Testing-A Deeper Dive-Electronic Tester

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P12-L03-Gold Testing-A Deeper Dive-Electronic Tester

P12-L03-Quiz- Testing-A Deeper Dive-Electronic Tester

P12-L04-Gold Testing-A Deeper Dive-XRay-XRF

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P12-L04-Gold Testing-A Deeper Dive-Xray-XRF Tester

P12-L04-Quiz-Gold Testing-A Deeper Dive-Xray-XRF

P12-L05-Gold Testing-A Deeper Dive-PHASE CERTIFICATION

If you pass this quiz and the others in this phase, you will receive a Phase Certificate. Note: You must take EVERY training session, AND pass the quizzes in order to get the Phase Certification.

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P12-L05-Gold Testing-A Deeper Dive-Testing Bullion & Platinum

P12-L05-Quiz-Gold Testing-A Deeper Dive-PHASE CERTIFICATION

P13-L01-Diamond Requisites-Clarity & Value

Learn how to value Diamonds in the Pawn Shop (versus Retail Sellers). This topic focuses on Clarity. This 1 of the 4 C's is the most difficult to learn. But, after this class, you'll be on your way to understanding Diamonds so you can Loan, Buy, and Sell better in your Pawn Shop

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P13-L01-A-Diamond Requisites-Clarity & Value

P13-L01-B-Diamond Requisites-Clarity & Value

P13-L01/L02-PawnTrain Diamond Requisites-Clarity Quiz

P13-L02-Diamond Requisites-Diamond Color In Depth

Diamond training focused on the 2nd C-Color. We learn more about how to grade color and understand it's affect on the value.

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P13-L02-Diamond Requisites-Color In Depth

P13-L02-Diamond Color Quiz-PHASE CERTIFICATION

P13-L03-Diamond Requisites-Cut & Value

A Diamond's Cut plays an important role in it's value in our Pawn Shop. Learn about cuts and how to maximize your store's profit and loan balance.

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P13-L03-Diamond Requisites-Cut & Value

P-13-L03-Diamond Requisites-Cut Quiz

P13-L04-Diamond Requisites-Carat Weight

Learn how the Diamond's Carat Weight fits into the realm of Diamonds and the Pawn Shop

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P13-L04-Diamond Requisites-Carat Weight & Value

P13-L04-Diamond Requisites-Carat Weight Quiz

P13-L05-Diamond Requisites-The Daily Retail & Pawn Business

Learn about Safety, Security, Cleaning, and other important tasks in our Pawn Shop

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P13-L05-Diamond Requisites: The Daily Pawn Business

P-13-L05-The Daily Pawn Business Quiz

P13-L06-Diamond Requisites-Diamonds On Display in our Pawn Shop

Learn more about presenting diamond jewelry in your shop and how to maximize this product line. More about Sales techniques, layaway or other programs, and a focus on increasing this profitable item.

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P13-L06-Diamond Requisites-Presenting Diamond Jewelry in your Pawn Shop

P13-L06-Diamonds On Display Quiz

P13-L07-Diamond Requisites-Cut Supplement

This section serves as a great overview of the entire Diamond Requisites Training and gives an additional perspective on Diamond Cut. It's the last session before taking the PawnTrain Diamond Requisites Final Exam.

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P13-L07-Diamond Requisites-Advanced Diamond Supplement

P13-L07-Diamond Requisites-Advanced Supplement Quiz

P14-L01-Loss Prevention-Snatch & Grab

As we work on Loss Prevention Topics, we will focus on Snatch & Grabs. Review this training and then take the quiz.

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P14-L01-Snatch & Grab

P-14-L01-Quiz-Snatch & Grab

P14-L02-General Loss Prevention Course

General Loss Prevention covers 2 Major Areas: Loss Prevention & General Asset Protection-This introduction will help you understand more.

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P14-L02-A-General Loss Prevention Course

P14-L02-B-Loss Prevention-Robbery Awareness & Preparation

P-14-L02-A & B-Loss Prevention-A & B Quiz-Loss Prevention: Robbery Awareness & Preparation

P14-L03-Robbery Awareness & Preparation

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P14-L03-Robbery Awareness & Preparation

P14-L03-Quiz-Robbery Awareness & Preparation

P14-L04-Loss Prevention-In Progress Robbery Response

As part of the Loss Prevention Training, we will learn that although the average robbery is over in 60-seconds, it should be your goal to get the robber to leave the building even sooner. In the same situation, when the employees are knowledgeable and prepared, the robber gets out quickly without any surprises and injuries are less likely to occur. Thanks to Sapphire Risk, Tony Gallo with support from Jeff Bartley lead us through this important training topic. This unit will discuss in progress robbery response recommendations in detail. Talk with your leadership about how you will perform in your store.

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P14-L04-Loss Prevention-In Progress Robbery & Response

P14-L04-Robbery Prevention-In Progress Robbery & Response Quiz-PHASE CERTIFICATION

P14-L05-Loss Prevention-Post Robbery Response

Tony Gallo of Sapphire Risk along with Jeff Bartley provide professional advice regarding Post Robbery Response. In this unit we will review these general topics: Once the robber has left the store, your actions can play a major role in assisting in their arrest by law enforcement. In order to increase the chances of the robber being captured and minimize damage after you experience a robbery, you should conduct the following actions in the following order. . A quiz will follow. A checklist will be available soon.

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P14-L05-Loss Prevention-Post Robbery Response Training

P14-L05-Post Robbery Response-Quiz

P14-L06-Loss Prevention-Culture Of Honesty-Internal Theft Prevention

Internal theft, also known as employee theft, is defined as “employees stealing from the company in which they work” and is considered one of the greatest threats to high-risk businesses. Internal theft is a chronic problem across industries, and it is estimated that 95% of all businesses experience internal theft. Additionally, approximately 80% of all financial and product loss can be attributed to internal theft and up to 33% of all business bankruptcies are caused by internal losses. Review the training here, and take the quiz.

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P14-L06-Loss Prevention-Internal Theft Prevention

P14-L06-Loss Prevention-Internal Theft Prevention Quiz-PHASE CERTIFICATION

P14-L07-Loss Prevention-Creating A Culture Of Honesty

The first step to preventing internal theft in your workplace starts with your company’s greatest asset – YOU! In order to create a workforce that is dedicated to the mission of preventing internal theft, a “Culture of Honesty” must be created among staff, and it is vital that you and your coworkers commit to this culture. By valuing and practicing honesty in the workplace, you can help your store achieve long term success. Take the training, and afterwards there is a quiz.

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P14-L07-Loss Prevention-Creating a Culture Of Honesty

P14-L07-Loss Prevention-Creating A Culture Of Honesty-Quiz-PHASE CERTIFICATION

P14-L08-Loss Prevention-General Asset Protection-Product Protection

Shoplifting is the most common property crime in the United States and more than 500,000 shoplifting incidents occur every day. This results in $13 billion worth of goods stolen each year[1] which impacts retailers across industry sectors. Shoplifting incidents are more prevalent in areas with denser populations but can occur anywhere. Large cities such as Los Angeles, Dallas, New York City, and Miami have become hot spots for shoplifting due to their size and multiple escape routes. Take the full training here, and a quiz will follow.

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P14-L07-Loss Prevention-General Asset Protection-Product Protection

P14-L07-General Asset Protection-Product Protection-Quiz

P14-L09-Loss Prevention-General Asset Protection-Fraud Prevention

This Phase is still in development, and a certificate is not yet available. Fraud is defined as wrongful or criminal deception intended to result in financial or personal gain. Within your business, fraud can take many forms, so it is important that you and your coworkers are educated in these methods to protect your store and its sensitive data. Attempts to scam you and your business may take place via phone calls, text messages, emails, social media, or the internet and aim to gain access to sensitive information. Take the training here, and then take the Quiz. After completion of all of the Loss Prevention Topics in both Loss Prevention & General Asset Protection, take the Major Exam #504. Satisfactory Completion of this Major Exam will earn an Official Certificate mailed to you.

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P14-L09-Loss Prevention-General Asset Protection-Fraud Prevention

P14-L09-Fraud Prevention-Quiz

P15-L01-Financial Metrics Pawnbroker-Starter

Starter Ratios that a pawnbroker should know. Everyday terms we should all know.

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P15-L01-Financial Metrics-Pawnbroker-Starter

P15-L01-Financial Metrics Pawnbroker Starter Quiz

P15-L02-Financial Metrics-Pawnbroker-Intermediate

This intermediate training session advances discussion on Gross Profit, PSC, Yield (Inventory & Loan), and Turns.

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P15-L02-Financial Metrics Pawnbroker Intermediate

P15-L02-Financial Metrics Pawnbroker Intermediate Quiz-PHASE CERTIFICATION

P16-L01 & L02-Time Management-Foundational Principles

This session lays the foundation for the importance of Time Management in our Pawn Shop. Take this session, then the quiz. Afterwards, proceed to another time management session.

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P16-L01-Time Management-Foundational Principles

P16-L01-Time Management Quiz

P16-L02-Time Management-Foundational Principles

P16-L024-Time Management Quiz

P16-L03-Time Management: Pawn Operations Diary-Overall Planning Of Store

In any role, you need to manage your time wisely. Here are some techniques to help you improve those skills.

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P16-L03-Time Management-Pawn Operations Diary-Overall Planning Of Store

P16-L03-Quiz-Time Management-Pawn Operations Diary-Overall Planning Of Store

P17-History Of Pawn

This exam covers the entire History Of Pawn by PawnTrain. Information on this Exam will cover the major parts of the content covered. Make sure you set aside enough time to get through this uninterrupted. Unlike quizzes, you only get 1 chance to pass the exam. Additionally, time is tight as I don't want you "looking up the answers". You need to "Know it". So, study hard.

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P17-L01-The History Of Pawn-3000 BC

P17-L01-History Of Pawn Quiz

P17-L02-History Of Pawn-Middle Ages thru the 18th Century

P17-L02-History Of Pawn Quiz

P17-L03-History Of Pawn-19th Century

P17-L03-History Of Pawn-19th Century Quiz

P17-L04-History Of Pawn-20th Century

P17-L04-History Of Pawn-20th Century Quiz

P17-L05-History Of Pawn-21st Century

P17-L05-E-History Of Pawn Quiz

P17-L06-History Of Pawn-…. And Beyond

P17-L06-History Of Pawn-AND Beyond Quiz

P18-L01-Sell The Features & Benefits-Not The Discount!

Our Pawn Shop already has great prices. When you are selling in our shop, focus on the Value of the item--It's Features and Benefits-Not The Discount!

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P18-L01-Selling Features & Benefits-Not The Discount!

P18-L01-Quiz-Selling The Features & Benefits Quiz

P18-L02-Product Protection Plan & VIP

This training is meant for those who want to know more about the Product Protection Plan, or VIP. Future sessions will train the team member on how to use these programs.

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P18-L02-Product Protection Plan & VIP

P18-L02-Product Protection Plan Quiz

P18-L03-The Departure

We know the Loan Standards and Sales Standards. The final step in each is the Departure. Let's walk through some specific techniques.

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P18-L03-The Departure

P18-L03-Quiz-The Departure

P18-L04-Boomerang-A Departure that insures a return

The manner in which we "send out customers away" after a redemption or sale can make a difference in whether they "return".

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P18-L04-Boomerang

P18-L04-Boomerang Quiz

P18-L05-We Want You Back-PHASE CERTIFICATION

To increase our Sales and Loans, many times we focus on brand new customers. But, what about those customers who were our customers before? How can we reach out?

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P18-L05-We Want You Back-PHASE CERTIFICATION

P18-L05-We Want You Back Quiz

P19-L01-Timepiece Education

This multi level series begins with background on the brand, and moves through styles and products. You will complete quizzes along the way, and perform an exam at the end. Class #503 is a Timepiece Education Final Exam you may want to take after you have completed all of the training and quizzes.

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P19-L01-ROLEX TIMEPIECE FOUNDATIONAL PILLARS-Styles & Quality

P19-L01-ROLEX TIMEPIECE FOUNDATIONAL PILLARS-Styles & Quality Quiz

P19-L02-Timepiece Education-2023 Styles & Models

Continue on with the Rolex Training.

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P19-L02-ROLEX TIMEPIECES-2023 Styles

P19-L02-ROLEX TIMEPIECES-Quiz-2023 Styles & Models

P19-L03-Timepiece Education-2022 Styles & Models

Now, let's review the 2022 Styles & Models of the Rolex Brand.

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P19-L03-ROLEX TIMEPIECES-2022 Styles & Models

P19-L03-Quiz-ROLEX TIMEPIECES-2022 Styles

P19-L04-Timepiece Education- Bracelets & Clasps

Learn about Rolex Bracelets & Clasps.

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P19-L04-ROLEX TIMEPIECES-Bracelets & Clasps

P19-L04-ROLEX TIMEPIECE Bracelets & Clasps Quiz

P19-L05 & L06-Timepiece Education-Models & Styles Foundation 1 & 2

A overview of the Models & Styles over the years.

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P19-L05-#1-ROLEX TIMEPIECES-Models & Styles Foundation #1

P19-L05-#1-Quiz-ROLEX TIMEPIECES-Models & Styles Foundation #1

P19-L06-#2-ROLEX TIMEKEEPING-Models & Styles Foundation #2

P19-L06-#2-Quiz-ROLEX TIMEKEEPING-Models & Styles Foundation #2

P19-L07 & L08-Timepiece Education-Foundation 3 & 4

Note. After taking all of the Timepiece Education classes and quizzes with a passing score of 70% or better, you can proceed to the Timepiece Final Exam #503. There, you can take the Final Exam and Receive your certificate. You will not receive the certificate at the end of these 5 classes. You must go take the Final Exam. Questions, email Alan@PawnTrain.com

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P19-L07-#3-Rolex-Models & Styles Foundation #3

Quiz-P19-L07-#3-ROLEX TIMEPIECES-Models & Styles #3

P19-L08-#4-ROLEX TIMEPIECES-Models & Styles #4

P19-L08-ROLEX TIMEPIECES #4-Quiz-Models & Styles #4

P20-L01-Merchandising & Planogram Execution

Do you have a plan for your pawn shop showroom floor? How to you merchandise effectively. Learn more in this educational video.

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P20-L01-Planogram & Merchandising In Our Pawn Shop

P10-L01-Planogram & Merchandising Quiz-PHASE CERTIFICATION

P20-L02-Loan Guarantee Program

Learn how we Guarantee future loan amounts through redemptions, purchases, and past loan customers.

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P20-L02-Loan Guarantee Program

P20-L02-Loan Guarantee Program Quiz

P21-L01-Loan Growth Focus

Learn the key drivers to Loan Growth in your Pawn Shop.

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P21-L01-Loan Growth Focus

P21-L01-Loan Growth Focus Quiz

P21-L02-Loan Yield & PSC-PawnTrain Financial Metrics

Pawn Service Charges earned on your Loan Balance gives you your Loan Yield. Learn about many ratios affecting your Loan Portfolio. This phase is not fully complete thus a certificate is not available.

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P21-02-Loan Yield & PSC-PawnTrain Financial Metrics

P21-L02-Quiz-Loan Yield & PSC-PawnTrain Financial Metrics

P21-L03-Inventory Yield & Inventory Turns-Sales Gross Profit-PawnTrain Financial Metrics

Yield is the return on your investment. Understand Inventory Yield & Inventory Turns-Sales Gross Profit.

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P21-L03-Inventory Yield & Inventory Turns-Sales Gross Profit-PawnTrain Financial Metrics

P21-L03-Quiz-Inventory Yield & Inventory Turns

P21-L04-Financial Metrics-Mark Up, Margin, and Sales Gross Profit

Learn advanced Financial Metrics to help understand the Pawn Shop's financial health.

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P21-L04-Financial Metrics-Mark Up, Margin, and Sales Gross Profit

P21-L05-SNAP

Success Now Achieve Profit is a Store Visit Summary of the ability of the store to grow in the Key Areas. After the training, take the quiz. While visiting stores, use the attached checklist.

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P21-L05-Quiz-SNAP

P21-L05-Measure Your Store's SNAP

P22-L01-Data Security

This session reviews the importance of Data Security in our Pawn Shop. If you would like a copy of a Data Security Audit, send a note to Alan@PawnTrain.com

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P22-L01-Data Security In Our Pawn Shop

P22-L01-Data Security Quiz

P23-L01-Working As A Store Team

Strategies on how to work as a team. Fundamental steps to get the team headed in the same direction.

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P23-L01-Working As A Store Team

P23-L01-Working As A Store Team

P24-L01-Bravo Pawn Software Training

Basic dashboard training. Learn Fundamentals of the Bravo Pawn Software platform. This phase is not fully complete thus a certificate is not available.

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P24-L01-A-Bravo Dashboard

P24-L01-B-Product Estimator

P24-L01-C-Jewelry Estimator

P24-L01-D-Toolbar Overview

MGMT-300-01-Standards Of Pawn-S.O.P

Standards in Our Pawn Shop is what makes our shop different. We work towards these standards in customer service, store presentation, and asset management. Although your particular store may differ, learn to establish, measure, and meet standards. This training topic is divided into several sub sections which have quizzes after each. There are 2 quizzes after Level 32E. Take them both as well as the quizzes after 32A thru 32D. There is a PawnTrain SOP that you can download. After you have completed all of the training and passed all of the quizzes, ask your manager if they want you to take the Accreditation Certification Exam. You can take the Accreditation Certification Exam by going to class #505.

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MGMT-300-01-Standards Of Pawn

MGMT-300-01-Standards Of Pawn-Quiz

MGMT-300-02-Standards Of Pawn

MGMT-300-02-Standards Of Pawn-Quiz

MGMT-300-03-Standards Of Pawn

MGMT-300-03-Standards Of Pawn-Quiz

MGMT-300-04-Standards Of Pawn

MGMT-300-04-Standards Of Pawn-Quiz

MGMT-300-05-Standards Of Pawn-Scorecard

MGMT-300-05-Standards Of Pawn-Quiz

MGMT-300-06-Standards Of Pawn

MGMT-300-06-Standards Of Pawn-Quiz

MGMT-300-07-Standards Of Pawn

MGMT-300-01-Quiz-Standards Of Pawn

MGMT-301-01-Pawn Shop Metrics-Keys To Education-Total Net Revenue

In this Pawn Shop Metrics Series, we will dig into the performance of the store, and how we can measure the different metrics. Each session will focus on a Key Metric, it's calculation, and how to improve it.

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MGMT-301-01-Pawn Shop Metrics-Keys To Education-Total Net Revenue

MGMT-301-01-Quiz-Pawn Shop Metrics-Keys To Education-Total Net Revenue

MGMT-301-02-Pawn Shop Metrics-Keys To Education-Net Operating Income

In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.

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MGMT-301-02-Pawn Shop Metrics-Keys To Education-Net Operating Income

MGMT-301-02-Quiz-Net Operating Income

MGMT-301-03-Pawn Shop Metrics-Keys To Education-Mark Up % & Margin %

In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.

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MGMT-301-03-Pawn Shop Metrics-Keys To Education-Mark Up & Margin %

MGMT-301-03-Quiz-Mark Up % and Margin %

MGMT-301-04-Pawn Shop Metrics-Keys To Education-Inventory Yield

In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.

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MGMT-301-04-Pawn Shop Metrics-Keys To Education-Inventory Yield

MGMT-301-04-Quiz-Inventory Yield

MGMT-301-05-Pawn Shop Metrics-Keys To Education-Inventory Turns-PHASE CERTIFICATION

In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.

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MGMT-301-05-Pawn Shop Metrics-Keys To Education-Inventory Turns-PHASE CERTIFICATION

MGMT-301-05-Quiz-Inventory Turns-Phase Certification

MGMT-302-01-Pawn Shop Metrics-Keys To Education-Loan Delta

In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.

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MGMT-302-01-Pawn Shop Metrics-Keys To Education-Loan Delta

MGMT-302-01-Quiz-Loan Delta

MGMT-302-02-Pawn Shop Metrics-Keys To Education-Loan Yield

In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.

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MGMT-302-02-Pawn Shop Metrics-Keys To Education-Loan Yield

MGMT-302-02-Quiz-Loan Yield

MGMT-302-03-Pawn Shop Metrics-Keys To Education-Forfeit Rate

In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.

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MGMT-302-03-Pawn Metrics-Keys To Education-Forfeit Rate

MGMT-302-03-Quiz-Forfeit Rate

MGMT-302-04-Pawn Shop Metrics-Keys To Education-Motivating For Profit

In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.

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MGMT-302-04-Pawn Shop Metrics-Keys To Educate-Motivating Your Team

MGMT-302-04-Quiz-Motivating For Profit

MGMT-302-05-Pawn Shop Metrics-Putting The Learnings from this Topic into Practice-Phase Certification

Let's put a monthly review together based on the 5 classes in this Phase.

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MGMT-302-05-Pawn Shop Metrics-Summary

MGMT-302-05-Quiz-Pawn Shop Metrics-Putting The Learnings from this Topic into Practice-Phase Certification

MGMT-303-01-Green Flags In Our Pawn Shop-Income Statement

As we compare our Financials to other periods, here are some Green Flags. Let's start with the Income Statement, and we will move forward. Take the training and a short quiz.

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MGMT-303-01-Green Flags In Our Pawn Shop-Income Statement

MGMT-303-01-Quiz-Green Flags In Our Pawn Shop-Income Statement

MGMT-303-02-Green Flags In Our Pawn Shop-Balance Sheet

Here are some Green Flags to look at regarding your Balance Sheet.

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MGMT-303-02-Green Flags In Our Pawn Shop-Balance Sheet

MGMT-303-02-Quiz-Green Flags In Our Pawn Shop-Balance Sheet

MGMT-303-03-Green Flags In Our Pawn Shop-Cash Flow-Operating Activities

When we open our Pawn Shop and do business, Cash Flow starts. Let's focus there first.

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MGMT-303-03-Green Flags In Our Pawn Shop-Operating Activities

MGMT-303-03-Quiz-Green Flags In Our Pawn Shop-Operating Activities

MGMT-303-04-Green Flags In Our Pawn Shop-Cash Outflow

Green Flags to look for when assessing your Pawn Operations.

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MGMT-303-04-Green Flags In Our Pawn Shop-Cash Outflow

MGMT-303-04-Quiz-Green Flags In Our Pawn Shop-Cash Outflow

MGMT-303-05-Green Flags In Our Pawn Shop-Investing Activities-Phase Certification

Take the final quiz of this Phase.

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MGMT-303-05-Green Flags In Our Pawn Shop-Investing Activities-01

MGMT-303-05-Green Flags In Our Pawn Shop-Investing Activities-02-Phase Certification

MGMT-303-05-Quiz-Green Flags In Our Pawn Shop-Investing Activities-Phase Certification

MGMT-304-01-Leadership-HR Skills To Motivate Your Team

Learn skills to motivate your pawn team. This phase is not fully complete thus a certificate is not available.

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MGMT-304-01-Leadership-HR Skills To Motivate Your Team

MGMT-304-01-Quiz-HR Secrets To Motivate Your Team-Quiz

500-Final Exam-Diamond Requisites-Phase Certification

This is the Final Exam for the PawnTrain Diamond Requisites training. You may only take this once. It is NOT open book. It is timed so that you should know the answers, not need to look them up. If you fail and want to take it again, please email Alan@PawnTrain.com. 70% is passing. There are 50 Single/Multiple Choice questions

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500-Final Exam-Diamond Requisites-Phase Certification

501-Final Exam-Jewelry Requisites-Phase Certification

After completing ALL of the Jewelry Requisites Sections of training and passing ALL of the quizzes, here is the Final Exam. There are 50 Single Choice answers worth 2 points each. 75% is passing.

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Final Exam-Jewelry Requisites-Phase Certification

502-Final Exam-Gem Stone Requisites-Ready Q4-2024

This is a Final Exam for this Major Training Section. A 75% is passing. You have an unlimited amount of time to complete the exam. You have 1 try. If you need additional tries, simply email Alan@PawnTrain.com

503-Final Exam-Timepiece Education-Phase Certification

Take this Final Exam for Timepiece Education. You receive 1 attempt. If you need additional attempts, email Alan. 75% is passing. A certificate is earned for completion.

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Final Exam-Timepiece Education-Phase Certification

504-Final Exam-General Loss Prevention-Phase Certification

After completing the Loss Prevention & General Asset Protection Topics, take this Major Exam should be taken. This is multiple choice and you have 1 opportunity. There are 30 questions scored at 3.33 points each. There is no time limit.

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Final Exam-General Loss Prevention Course-Phase Certification

505-Final Exam-Standards Of Pawn-Phase Certification

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Final Exam-Standards Of Pawn-Phase Certification

506-Final Exam-History Of Pawn-Phase Certification

Take this Final, Major Exam for the History Of Pawn. You can take this one time. A 75% is passing.

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Final Exam-History Of Pawn-Phase Certification

507-Final Exam: Loan Standards, NEHA, Sales & Buy Standards, Layaway & Financial Metrics-Phase Certification

After completing all of these topics, take the Final Exam: Loan Standards, NEHA, Sales & Buy Standards, Layaway & Financial Metrics. A 75% is passing and you can take this one time.

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Final Exam: Loan Standards, NEHA, Sales & Buy Standards, Layaway & Financial Metrics-Phase Certification

600-Accreditation Certification-Phase Certification

In this session, you will learn how to work thru Accreditation Certification via PawnTrain. Check Up

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Accreditation Certification-Phase Certification

Testing Area-Not For Public Viewing

Please sign out

Working Portfolio of PawnTrain Training Classes Below

Thanks to Rafael Amador with United Precious Metals for his generous contribution to the presentation.

Learn Gold Testing basics thru advanced testing techniques. Each session will have a training with a quiz afterwards. The attached link is mentioned in the presentation:

https://youtu.be/BAHCQvXoP3o?si=nrY5aLYYt1iXKDws

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