Loss Prevention-In Progress Robbery & Response
As part of the Major Training Topic-Loss Prevention, watch this training, take the quiz, and download the attached checklist. The Major Final Exam is #504
Exercise Files
P01-Welcome To Pawntrain
How to get signed up, take quizzes, exams and make the most of your training investment.
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P02-Diamonds & Gold on the counter-Part A thru E with Quizzes, then an overall Quiz for this entire Level 02.
We will look at various ways of testing Gold & Diamonds. After each section A thru E, there is a Quiz. Then we will have a quiz that covers this entire Phase
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P03-L01-Is It A Buy?
Our goal is to learn if the customer wants to sell the item, or if they want a loan. This session walks you thru how to determine the customer's intentions.
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P03-L02-Loan Standards
The fundamental session outlining the Key Steps constructed by Alan Nelson and PawnTrain.
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P03-L03-Sales Standards & Layaways-PHASE CERTIFICATION
Pawn Shop Key Steps to the Sales Standards and Layaways
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P03-L05-Phone Etiquette
Tips to make your phones a valuable sales, loan, and service tool.
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P03-L06-Buy, Build, & Bump
Buy The Bottom, Build The Middle, and Bump The Top!
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P04-Collateral Categorization-Grading Product A, B, C, D
Pawn Shops have every type of merchandise. Grading Product and Categorizing it helps our shop manage this large investment.
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P05-NEHA-PHASE CERTIFICATION-01, 02, 03
PawnTrain's exclusive NEHA program to help you build the loans correctly. There is 10-1 & 10-2 & 3-all covering NEHA with associated quizzes.
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P06-Jewelry Requisites-Jewelry Value-Precious Metals
Learn about the jewelry basics, precious metals, non-precious metals and the things the jewelry is based upon. Part 1 of a 7 Series on Jewelry Specifically in our pawn Shop
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P06-L02 & L03-Jewelry Requisites-Jewelry Sales
Selling Jewelry in our Pawn Shop.
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P06-L04/05-Jewelry Requisites-Selling Rings In Our Pawn Shop
Learn about selling rings that we may have loaned on, purchased and how to sell them.
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P06-L06/L07-Jewelry Requisites-Selling Necklaces, Bracelets, & More…
This session focuses on Jewelry and the many different styles we see in our pawn shop. Get to know the proper names and more....
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P06-L08-Jewelry Requisites-Designer, Branded, Estate, Custom, Unique Jewelry
Test your knowledge with this 20 question quiz. You get 3 tries and the passing score Is 70%.
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P06-L09/L10-Jewelry Requisites-Watches & Other Valuables in our Pawn Shop
Part 1 focuses on Watches in today's market. We will see Market Segments, how watches work, and movements such as mechanical and quarts.
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P06-L11-Jewelry Requisites-Building Pawn Shop Jewelry Clients
There is a quiz at the end of this session. This is the final PawnTrain Jewelry Requisites training topic before you are ready to take the final exam. You don't have to take the final exam after this, but if you do, proceed to the bottom of the training list for Topic #500-Jewelry Requisites Final Exam. You get 1 chance to finish. A score of 75% or better is needed. There are 50 Single Choice questions.
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P07-Diamond Requisites-Value of Diamonds
This multi part session continues from the Diamonds On The Counter training from earlier. It's a great first glance at the wonder world of natural Diamonds. Sessions following will dig deeper into the 4 C's & other Diamond Topics.
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P08-Product Knowledge-TV & Laptops-PHASE CERTIFICATION
Learn about general topics here, then, in future sessions, we will learn about current televisions & Laptops that might come into our pawn shops soon.
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P09-Product Knowledge-Generators-Drills-Trimmers & Other Tools
Learn about Generators-Drills-Trimmers & Other Tools that come into our pawn shop.
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P10-L01-Firearm Safety & Basics
Beginning Firearm Safety and a brief introduction to the 4473 in the pawn shop.
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P10-L02-4473-Firearms Transactions Record
Learn how to complete the basic 4473 Firearm Transaction.
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P10-L03-Product Knowledge-Handguns
Let's look at some of the Top Movers. We will look at more down the road, but here are some that we see in the shops often.
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P11-Using Google To Manage Reviews, Gain Customers, & More
Google Reviews are an industry standard in the Pawn Business. Customers use reviews to determine where to go to get a loan, but stuff, or just browse. Improve your Google Review presence by enacting some of the steps mentioned in this class.
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P11-L03-Social Media In Our Pawn Shop-Facebook
Learn basics of how to bring Social Media into your Pawn Shop. This introduction sets the groundwork for future sessions where we will use Social Media to drive business and gain customers. Facebook featured in this session.
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P12-L01-Gold Testing-A Deeper Dive-Loupe & Magnet
Let's take a deeper dive into Gold Testing. This is part 1 of a multi level series. Take the quiz afterwards, and move on to the next session.
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P12-L02-Gold Testing-A Deeper Dive-Acid Test
Let's work on practicing an Acid Test.
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P12-L03-Gold Testing-A Deeper Dive-Electronic Tester
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P12-L04-Gold Testing-A Deeper Dive-XRay-XRF
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P12-L05-Gold Testing-A Deeper Dive-PHASE CERTIFICATION
If you pass this quiz and the others in this phase, you will receive a Phase Certificate. Note: You must take EVERY training session, AND pass the quizzes in order to get the Phase Certification.
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P13-L01-Diamond Requisites-Clarity & Value
Learn how to value Diamonds in the Pawn Shop (versus Retail Sellers). This topic focuses on Clarity. This 1 of the 4 C's is the most difficult to learn. But, after this class, you'll be on your way to understanding Diamonds so you can Loan, Buy, and Sell better in your Pawn Shop
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P13-L02-Diamond Requisites-Diamond Color In Depth
Diamond training focused on the 2nd C-Color. We learn more about how to grade color and understand it's affect on the value.
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P13-L03-Diamond Requisites-Cut & Value
A Diamond's Cut plays an important role in it's value in our Pawn Shop. Learn about cuts and how to maximize your store's profit and loan balance.
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P13-L04-Diamond Requisites-Carat Weight
Learn how the Diamond's Carat Weight fits into the realm of Diamonds and the Pawn Shop
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P13-L05-Diamond Requisites-The Daily Retail & Pawn Business
Learn about Safety, Security, Cleaning, and other important tasks in our Pawn Shop
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P13-L06-Diamond Requisites-Diamonds On Display in our Pawn Shop
Learn more about presenting diamond jewelry in your shop and how to maximize this product line. More about Sales techniques, layaway or other programs, and a focus on increasing this profitable item.
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P13-L07-Diamond Requisites-Cut Supplement
This section serves as a great overview of the entire Diamond Requisites Training and gives an additional perspective on Diamond Cut. It's the last session before taking the PawnTrain Diamond Requisites Final Exam.
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P14-L01-Loss Prevention-Snatch & Grab
As we work on Loss Prevention Topics, we will focus on Snatch & Grabs.
Review this training and then take the quiz.
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P14-L02-General Loss Prevention Course
General Loss Prevention covers 2 Major Areas: Loss Prevention & General Asset Protection-This introduction will help you understand more.
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P14-L03-Robbery Awareness & Preparation
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P14-L04-Loss Prevention-In Progress Robbery Response
As part of the Loss Prevention Training, we will learn that although the average robbery is over in 60-seconds, it should be your goal to get the robber to leave the building even sooner. In the same situation, when the employees are knowledgeable and prepared, the robber gets out quickly without any surprises and injuries are less likely to occur. Thanks to Sapphire Risk, Tony Gallo with support from Jeff Bartley lead us through this important training topic. This unit will discuss in progress robbery response recommendations in detail. Talk with your leadership about how you will perform in your store.
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P14-L05-Loss Prevention-Post Robbery Response
Tony Gallo of Sapphire Risk along with Jeff Bartley provide professional advice regarding Post Robbery Response. In this unit we will review these general topics: Once the robber has left the store, your actions can play a major role in assisting in their arrest by law enforcement. In order to increase the chances of the robber being captured and minimize damage after you experience a robbery, you should conduct the following actions in the following order. . A quiz will follow. A checklist will be available soon.
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P14-L06-Loss Prevention-Culture Of Honesty-Internal Theft Prevention
Internal theft, also known as employee theft, is defined as “employees stealing from the company in which they work” and is considered one of the greatest threats to high-risk businesses. Internal theft is a chronic problem across industries, and it is estimated that 95% of all businesses experience internal theft. Additionally, approximately 80% of all financial and product loss can be attributed to internal theft and up to 33% of all business bankruptcies are caused by internal losses. Review the training here, and take the quiz.
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P14-L07-Loss Prevention-Creating A Culture Of Honesty
The first step to preventing internal theft in your workplace starts with your company’s greatest asset – YOU! In order to create a workforce that is dedicated to the mission of preventing internal theft, a “Culture of Honesty” must be created among staff, and it is vital that you and your coworkers commit to this culture. By valuing and practicing honesty in the workplace, you can help your store achieve long term success. Take the training, and afterwards there is a quiz.
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P14-L08-Loss Prevention-General Asset Protection-Product Protection
Shoplifting is the most common property crime in the United States and more than 500,000 shoplifting incidents occur every day. This results in $13 billion worth of goods stolen each year[1] which impacts retailers across industry sectors. Shoplifting incidents are more prevalent in areas with denser populations but can occur anywhere. Large cities such as Los Angeles, Dallas, New York City, and Miami have become hot spots for shoplifting due to their size and multiple escape routes. Take the full training here, and a quiz will follow.
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P14-L09-Loss Prevention-General Asset Protection-Fraud Prevention
This Phase is still in development, and a certificate is not yet available. Fraud is defined as wrongful or criminal deception intended to result in financial or personal gain. Within your business, fraud can take many forms, so it is important that you and your coworkers are educated in these methods to protect your store and its sensitive data. Attempts to scam you and your business may take place via phone calls, text messages, emails, social media, or the internet and aim to gain access to sensitive information. Take the training here, and then take the Quiz. After completion of all of the Loss Prevention Topics in both Loss Prevention & General Asset Protection, take the Major Exam #504. Satisfactory Completion of this Major Exam will earn an Official Certificate mailed to you.
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P15-L01-Financial Metrics Pawnbroker-Starter
Starter Ratios that a pawnbroker should know. Everyday terms we should all know.
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P15-L02-Financial Metrics-Pawnbroker-Intermediate
This intermediate training session advances discussion on Gross Profit, PSC, Yield (Inventory & Loan), and Turns.
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P16-L01 & L02-Time Management-Foundational Principles
This session lays the foundation for the importance of Time Management in our Pawn Shop. Take this session, then the quiz. Afterwards, proceed to another time management session.
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P16-L03-Time Management: Pawn Operations Diary-Overall Planning Of Store
In any role, you need to manage your time wisely. Here are some techniques to help you improve those skills.
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P17-History Of Pawn
This exam covers the entire History Of Pawn by PawnTrain. Information on this Exam will cover the major parts of the content covered. Make sure you set aside enough time to get through this uninterrupted. Unlike quizzes, you only get 1 chance to pass the exam. Additionally, time is tight as I don't want you "looking up the answers". You need to "Know it". So, study hard.
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P18-L01-Sell The Features & Benefits-Not The Discount!
Our Pawn Shop already has great prices. When you are selling in our shop, focus on the Value of the item--It's Features and Benefits-Not The Discount!
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P18-L02-Product Protection Plan & VIP
This training is meant for those who want to know more about the Product Protection Plan, or VIP. Future sessions will train the team member on how to use these programs.
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P18-L03-The Departure
We know the Loan Standards and Sales Standards. The final step in each is the Departure. Let's walk through some specific techniques.
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P18-L04-Boomerang-A Departure that insures a return
The manner in which we "send out customers away" after a redemption or sale can make a difference in whether they "return".
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P18-L05-We Want You Back-PHASE CERTIFICATION
To increase our Sales and Loans, many times we focus on brand new customers. But, what about those customers who were our customers before? How can we reach out?
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P19-L01-Timepiece Education
This multi level series begins with background on the brand, and moves through styles and products. You will complete quizzes along the way, and perform an exam at the end.
Class #503 is a Timepiece Education Final Exam you may want to take after you have completed all of the training and quizzes.
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P19-L02-Timepiece Education-2023 Styles & Models
Continue on with the Rolex Training.
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P19-L03-Timepiece Education-2022 Styles & Models
Now, let's review the 2022 Styles & Models of the Rolex Brand.
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P19-L04-Timepiece Education- Bracelets & Clasps
Learn about Rolex Bracelets & Clasps.
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P19-L05 & L06-Timepiece Education-Models & Styles Foundation 1 & 2
A overview of the Models & Styles over the years.
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P19-L07 & L08-Timepiece Education-Foundation 3 & 4
Note. After taking all of the Timepiece Education classes and quizzes with a passing score of 70% or better, you can proceed to the Timepiece Final Exam #503. There, you can take the Final Exam and Receive your certificate. You will not receive the certificate at the end of these 5 classes. You must go take the Final Exam. Questions, email Alan@PawnTrain.com
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P20-L01-Merchandising & Planogram Execution
Do you have a plan for your pawn shop showroom floor? How to you merchandise effectively. Learn more in this educational video.
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P20-L02-Loan Guarantee Program
Learn how we Guarantee future loan amounts through redemptions, purchases, and past loan customers.
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P21-L01-Loan Growth Focus
Learn the key drivers to Loan Growth in your Pawn Shop.
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P21-L02-Loan Yield & PSC-PawnTrain Financial Metrics
Pawn Service Charges earned on your Loan Balance gives you your Loan Yield. Learn about many ratios affecting your Loan Portfolio. This phase is not fully complete thus a certificate is not available.
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P21-L03-Inventory Yield & Inventory Turns-Sales Gross Profit-PawnTrain Financial Metrics
Yield is the return on your investment. Understand Inventory Yield & Inventory Turns-Sales Gross Profit.
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P21-L04-Financial Metrics-Mark Up, Margin, and Sales Gross Profit
Learn advanced Financial Metrics to help understand the Pawn Shop's financial health.
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P21-L05-SNAP
Success Now Achieve Profit is a Store Visit Summary of the ability of the store to grow in the Key Areas. After the training, take the quiz. While visiting stores, use the attached checklist.
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P22-L01-Data Security
This session reviews the importance of Data Security in our Pawn Shop. If you would like a copy of a Data Security Audit, send a note to Alan@PawnTrain.com
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P23-L01-Working As A Store Team
Strategies on how to work as a team. Fundamental steps to get the team headed in the same direction.
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P24-L01-Bravo Pawn Software Training
Basic dashboard training. Learn Fundamentals of the Bravo Pawn Software platform. This phase is not fully complete thus a certificate is not available.
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MGMT-300-01-Standards Of Pawn-S.O.P
Standards in Our Pawn Shop is what makes our shop different. We work towards these standards in customer service, store presentation, and asset management. Although your particular store may differ, learn to establish, measure, and meet standards. This training topic is divided into several sub sections which have quizzes after each. There are 2 quizzes after Level 32E. Take them both as well as the quizzes after 32A thru 32D.
There is a PawnTrain SOP that you can download.
After you have completed all of the training and passed all of the quizzes, ask your manager if they want you to take the Accreditation Certification Exam. You can take the Accreditation Certification Exam by going to class #505.
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MGMT-301-01-Pawn Shop Metrics-Keys To Education-Total Net Revenue
In this Pawn Shop Metrics Series, we will dig into the performance of the store, and how we can measure the different metrics. Each session will focus on a Key Metric, it's calculation, and how to improve it.
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MGMT-301-02-Pawn Shop Metrics-Keys To Education-Net Operating Income
In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.
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MGMT-301-03-Pawn Shop Metrics-Keys To Education-Mark Up % & Margin %
In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.
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MGMT-301-04-Pawn Shop Metrics-Keys To Education-Inventory Yield
In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.
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MGMT-301-05-Pawn Shop Metrics-Keys To Education-Inventory Turns-PHASE CERTIFICATION
In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.
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MGMT-302-01-Pawn Shop Metrics-Keys To Education-Loan Delta
In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.
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MGMT-302-02-Pawn Shop Metrics-Keys To Education-Loan Yield
In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.
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MGMT-302-03-Pawn Shop Metrics-Keys To Education-Forfeit Rate
In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.
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MGMT-302-04-Pawn Shop Metrics-Keys To Education-Motivating For Profit
In this Series, we will look at Pawn Shop Metrics, how to calculate them, and what strategies we can implement to improve them.
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MGMT-302-05-Pawn Shop Metrics-Putting The Learnings from this Topic into Practice-Phase Certification
Let's put a monthly review together based on the 5 classes in this Phase.
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MGMT-303-01-Green Flags In Our Pawn Shop-Income Statement
As we compare our Financials to other periods, here are some Green Flags. Let's start with the Income Statement, and we will move forward. Take the training and a short quiz.
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MGMT-303-02-Green Flags In Our Pawn Shop-Balance Sheet
Here are some Green Flags to look at regarding your Balance Sheet.
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MGMT-303-03-Green Flags In Our Pawn Shop-Cash Flow-Operating Activities
When we open our Pawn Shop and do business, Cash Flow starts. Let's focus there first.
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MGMT-303-04-Green Flags In Our Pawn Shop-Cash Outflow
Green Flags to look for when assessing your Pawn Operations.
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MGMT-303-05-Green Flags In Our Pawn Shop-Investing Activities-Phase Certification
Take the final quiz of this Phase.
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MGMT-304-01-Leadership-HR Skills To Motivate Your Team
Learn skills to motivate your pawn team. This phase is not fully complete thus a certificate is not available.
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500-Final Exam-Diamond Requisites-Phase Certification
This is the Final Exam for the PawnTrain Diamond Requisites training. You may only take this once. It is NOT open book. It is timed so that you should know the answers, not need to look them up. If you fail and want to take it again, please email Alan@PawnTrain.com. 70% is passing. There are 50 Single/Multiple Choice questions
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501-Final Exam-Jewelry Requisites-Phase Certification
After completing ALL of the Jewelry Requisites Sections of training and passing ALL of the quizzes, here is the Final Exam. There are 50 Single Choice answers worth 2 points each. 75% is passing.
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502-Final Exam-Gem Stone Requisites-Ready Q4-2024
This is a Final Exam for this Major Training Section. A 75% is passing. You have an unlimited amount of time to complete the exam. You have 1 try. If you need additional tries, simply email Alan@PawnTrain.com
503-Final Exam-Timepiece Education-Phase Certification
Take this Final Exam for Timepiece Education. You receive 1 attempt. If you need additional attempts, email Alan. 75% is passing. A certificate is earned for completion.
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504-Final Exam-General Loss Prevention-Phase Certification
After completing the Loss Prevention & General Asset Protection Topics, take this Major Exam should be taken. This is multiple choice and you have 1 opportunity. There are 30 questions scored at 3.33 points each. There is no time limit.
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505-Final Exam-Standards Of Pawn-Phase Certification
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506-Final Exam-History Of Pawn-Phase Certification
Take this Final, Major Exam for the History Of Pawn. You can take this one time. A 75% is passing.
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507-Final Exam: Loan Standards, NEHA, Sales & Buy Standards, Layaway & Financial Metrics-Phase Certification
After completing all of these topics, take the Final Exam: Loan Standards, NEHA, Sales & Buy Standards, Layaway & Financial Metrics. A 75% is passing and you can take this one time.
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600-Accreditation Certification-Phase Certification
In this session, you will learn how to work thru Accreditation Certification via PawnTrain. Check Up
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Testing Area-Not For Public Viewing
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